Question 1

What's the deposit?

Accepted Answer

A non-refundable deposit secures your appointment — amount varies by service (around $150). It applies toward your service total.

Question 2

How do I pay?

Accepted Answer

Sofia accepts Venmo, Zelle, Apple Pay, and cash. Credit cards aren't accepted in the studio, and we don't offer Affirm or Klarna.

Question 3

Are touchups priced separately?

Accepted Answer

Your initial booking includes a complimentary 6-week perfecting session. Annual touchups for existing clients start at $450.

Question 4

How is numbing applied?

Accepted Answer

Topical numbing cream sits 20 minutes before we start, then secondary numbing is reapplied during the procedure as needed.

Question 5

How does it actually feel?

Accepted Answer

Most clients describe it as a steady scratching or pressure — uncomfortable but tolerable. Lip blush tends to feel more sensitive than brows because lip tissue is thinner.

Question 6

What does the healing timeline look like?

Accepted Answer

Day 1: bold and slightly raised. Day 3: starts to flake. Week 2: looks lighter and patchy (this is normal — pigment is settling). Week 6: settled into healed color. That's when we touch up.

Question 7

Can I work out / swim / wear makeup while healing?

Accepted Answer

Avoid heavy sweating, swimming, and makeup over the area for 10–14 days. Your full aftercare PDF goes home with you on appointment day.

Question 8

Is the 6-week touchup included?

Accepted Answer

Yes — every initial booking includes a complimentary 6-week perfecting session.

Question 9

How often do I need annual touchups?

Accepted Answer

Most clients refresh every 12–18 months. Skin type, sun exposure, and skincare actives all affect how quickly pigment fades.

Question 10

Do you work on darker skin tones?

Accepted Answer

Yes — pigment is custom-mixed for every client's undertone. The portfolio includes healed work across a range of skin tones.

Question 11

How is pigment chosen for my undertone?

Accepted Answer

We test pigments against your natural brow color and undertone at the consultation, then refine on the day. Healed color is what we design for, not how it looks fresh.

Question 12

Can I get PMU while pregnant or nursing?

Accepted Answer

No — we wait until you're done nursing. Hormonal changes also affect pigment retention.

Question 13

What medications affect PMU?

Accepted Answer

Blood thinners (including aspirin and ibuprofen) should be paused 48 hours before. Accutane requires a 6-month wait after your last dose. We review your full list at consultation.

Question 14

What's the cancellation policy?

Accepted Answer

Deposits are non-refundable. You can reschedule freely with 7+ days notice — your deposit transfers to the new appointment. Inside that 7-day window, the deposit is forfeit and a new deposit is required to rebook.

Question 15

Why a 7-day window and not 48 hours?

Accepted Answer

Pre-care begins 7 to 14 days before your appointment, so changes inside that window affect what we can do day-of. Rescheduling earlier keeps your pre-care timing intact.

Question 16

What if I'm sick on appointment day?

Accepted Answer

Text Sofia as soon as you can — illness reschedules are handled case-by-case.

Everything you’d ask at consultation.

Pricing & deposits

Pain & numbing

Healing

Touchups

Skin tone & undertones

Pregnancy & medications

Cancellation policy

Ready when you are.